Crossroads - Quick Guide

How to update your computer, Check your backups and Connect to the VPN.
Please click the appropriate link below for your computer to expand the "how-to" guide.

Please remember that in order for your computer to backup it needs to be physically present at the Crossroads church or if you are away then you can still backup if you connect to the VPN. The VPN will connect you to the church's network from any place in the world and this will allow your computer to backup to the network storage. Bear in mind that when backing up remotely while using the VPN it will take significantly more time to finish since the transfer speeds for the backup would be limited to your internet connection speed and therefore will not be as fast as if you were physically present at the church.

Mac Users [+]
  • How to connect to the VPN: [+]


    • Click the VPN icon in your task bar and click "Connect Crossroads VPN". It should connect automatically. If it fails, check that you are connected to WiFi or try rebooting your computer. If it still has trouble, please contact Shawn.

  • How to check if your backups are complete: [+]


    • Go to System Preferences and then Time Machine. You should see some time stamps in the upper right area. If yours looks different then your backup may not have completed. If it did not complete please contact Shawn for help.

  • How to update MacOS on your computer: [+]


    • Go to System Preferences and then Software Update. Click on Check for Updates if it did not begin checking automatically. If your computer is fully up to date it will say so here. If there are updates available then click the "Update Now" button. Once your computer finishes downloading the updates it will prompt you to restart. Please allow for at least up to two hours for it to finish. Most updates will require substantially less time but some can be large.


Windows Users [+]
  • How to connect to the VPN: [+]


    • In the bottom right of the taskbar, select your WiFi icon (or Network icon if connected by ethernet). Then select "Crossroads VPN" and select "Connect". It should connect automatically. If it fails, check that you are connected to WiFi or try rebooting your computer. If it still has trouble, please contact Shawn.

  • How to check if your backups are complete: [+]


    • In the bottom right of the taskbar, click the caret "^" to expand your icons. Find the green "V" icon for Veeam and then right click and select "Control Panel". Veeam will list here the most recent backups and whether or not they were successful. If yours did not complete successfully for any reason or if it shows any errors please contact Shawn for help.

  • How to update Windows on your computer: [+]


    • In the bottom left of the taskbar, click the Windows icon and then the Settings gear icon. Now select "Update & Security". Make sure "Windows Update" is selected (it should be by default) and then click "Check for Updates". Your computer should automatically download any important security updates. There may also be a Windows 20H2 optional feature update which is strongly recommended but not strictly necessary for security purposes. When the updates have finishes downloading they will automatically apply themselves if possible. If they cannot automatically apply themselves, your computer should prompt you to "Update and Restart" or "Update and Shutdown" the next time that you Restart or Shutdown your computer. If you encounter any problems please contact Shawn for help.